SoundVision designs nearly every project using Access Networks solutions and OvrC remote monitoring products from Snap One to boost reliability, improve the user experience and reduce service calls.
Mark DePietro, President of Mooresville, North Carolina-based SoundVision, has seen many products come and go in his nearly 25-year career designing and installing custom smart home solutions.
When DePietro embarked on building SoundVision’s new 3,150 square-foot technology showroom, he knew it required a professional-grade networking solution, like most of his client projects, to ensure reliability for the WiFi-connected control system, remotes, TVs, lighting, surveillance cameras, doorbells, window shades and more. With the high number of wireless devices used in homes today and the average size of a SoundVision client’s home coming in at 6,000-8,000 square-feet, he says they have come to rely on networking gear from Access Networks and Araknis from Snap One to provide ample coverage and bandwidth along with enterprise-grade reliability.
“For most people, the top concern about building a smart home is the same as it’s always been: they just want it to work reliably every day,” DePietro said. “Considering that modern home control systems, mobile devices, TVs and countless other gadgets rely on WiFi, a home’s wireless network must deliver adequate speed, coverage and reliability to ensure daily satisfaction and long-term performance. That’s why we outfitted our new showroom with routers, switches and wireless access points from Araknis and Access Networks from Snap One, and why we stress the importance of a powerful home network to our clients.”
Access Networks was acquired by Snap One in 2021, giving DePietro fast, simple access to their full range of products through his existing Partner status. As a long-time Partner who made Control4 his primary home control solution, he knew the company would make sure the products integrate smoothly. After hearing other integrators rave about the low-maintenance and high-performance qualities of Access Networks’ wireless access points, he saw an opportunity to improve both his business’ profitability and his clients’ experiences.
“Any time we can integrate a product that reduces service calls and client interruptions, that’s a major win for us,” he said. “So if a particular brand of wireless network components requires fewer resets and produces fewer disconnections, it’s worth every penny. After seeing wireless usage increase dramatically when more people started working from home, along with the rapid growth of HD streaming services, we know network demand is only going to continue increasing, so we use the best available solutions to ensure client satisfaction and minimize service calls.”
When issues occasionally arise, SoundVision relies on Snap One’s Wattbox power products with OvrC remote access technologies to provide insight and remote maintenance capabilities that often eliminate the need to send a technician to the home.
“Once we finish a client’s home, we want them to be able to live in it without interruptions, and without having to call for help on a regular basis,” he explained. “With OvrC remote equipment monitoring that provides push alerts and information on power, data and connectivity, we can often fix a problem before the homeowner even notices, and that saves time, money and frustration for both us and them.”
In fact, DePietro said his company has turned down jobs that refuse to implement professional-grade remote monitoring and networking solutions because of the hassle inferior systems inevitably present. The showroom also uses Wattbox power conditioners and surge protectors, so DePietro can demonstrate to clients the full breadth of knowledge and expertise that makes SoundVision a top dealer.
The new showroom highlights just about everything a homeowner could ask for, from the latest designer TV sets and surround sound systems to full home control and security systems that integrate door locks, motorized window shades, smart thermostats, automated lighting and more. To see more images of the showroom, click here.