We are seeking Network Technicians for both our Easton, PA and Valencia, CA locations. To apply, please submit which location you are interested in, a salary expectation range and a cover letter along with your resume to [email protected].
We are a growing, unconventional tech company that is the leading provider of advanced, enterprise-grade, plug-and-play networking solutions for the automated residence. If you are looking for a company who cares and encourages growth, a place where you can work along side some of the brightest in the business and you are a team player who is comfortable multitasking- we’d love to talk to you!
POSITION SUMMARY:
Network Technicians report to the Director of Engineering. The position’s primary responsibilities are providing technical support to our clients and building enterprise-grade networks. The Network Technician should be comfortable with multitasking and wearing several hats.
DUTIES AND RESPONSIBILITIES:
Access Networks is the premier provider of enterprise-grade networking solutions for the modern automated home. As such, our Network Technicians must be proficient with Ruckus Wireless network systems (including ZoneDirector wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, Cisco IOS switches and routers, Cisco ASAs and Sophos Firewalls.
- Open tickets and diagnose Tier 1 technical support issues with remote clients’ networks
- Program/provision wireless network systems for deployment at remote sites
- Provide and maintain thorough documentation of client systems
- Perform firmware updates on remote client systems
- Create and manage client accounts on Ruckus FlexMaster and other management servers
- Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
- Learn new technologies and products
- Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
REQUIREMENTS:
- Minimum of 1 year of networking experience or current Network+ or CCENT certification
- Novice level understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
- Novice level understanding of wireless local area networks, authentication, security, and encryption protocols
- Experience supporting customer environments in a helpdesk/support capacity
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
- Ability to follow directions
- Must possess excellent written/verbal communication skills and be a team player
- Must be very personable
- Able to solve complex technical problems while under pressure and interfacing with clients
- Must have great organizational skills
- Able to multitask, prioritize responsibilities, and meet tight deadlines
- Ability to work in a fast-paced environment
- Self-motivated and able to work independently with minimal supervision
- Working knowledge of Microsoft Office Suite
PLUSES:
- Residential integration experience a plus and preferred
- Ruckus Wireless Solutions Engineer (WiSE), CWNA/CWNP, ICX/Brocade certifications or equivalent experience
- Experience programming and troubleshooting Ruckus ZoneDirector environments
- Custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
- Experience with TeamViewer or other remote desktop support applications
- Working knowledge of ConnectWise
- Python, VBScript, JavaScript, or other scripting experience
- Apple or Microsoft certifications
- VPN and SSH experience
- Web development / database experience
EDUCATION/EXPERIENCE:
- Bachelor’s degree preferred or equivalent experience