Access Networks’ regular support hours are from 6:00 AM to 5:00 PM Pacific Time, Monday through Friday, excluding holidays.
We also offer after-hours support for network emergencies from 5:00 PM to 9:00 PM Pacific Time, Monday through Friday, and from 7:00 AM to 9:00 PM Pacific Time on weekends, excluding holidays. A “network emergency” is defined as a total network outage or catastrophic hardware failure. A member of the Access Networks Support Team will respond to after-hours emergency requests in two hours or less. All non-emergency support requests received after-hours, such as router port forwarding, performance troubleshooting and network documentation will be handled during our regular support hours.
In observance of the United States’ national holidays, our offices will be closed the following dates: