Access Networks’ regular support hours are from 6:00 AM to 5:00 PM Pacific Time, Monday through Friday, excluding holidays.

We also offer after-hours support for network emergencies from 5:00 PM to 9:00 PM Pacific Time, Monday through Friday, and from 7:00 AM to 9:00 PM Pacific Time on weekends, excluding holidays. A “network emergency” is defined as a total network outage or catastrophic hardware failure. A member of the Access Networks Support Team will respond to after-hours emergency requests in two hours or less. All non-emergency support requests received after-hours, such as router port forwarding, performance troubleshooting and network documentation will be handled during our regular support hours.

To contact us about support, you can submit a support ticket on our dealer portal, email [email protected] or call us at 661-383-9102.


In observance of the United States’ national holidays, our offices will be closed the following dates:

  • New Year’s Day: Monday, January 1st
  • Martin Luther King Day: Monday, January 15th
  • Memorial Day: Monday, May 28th
  • Independence Day: Wednesday, July 4th
  • Labor Day: Monday, September 3rd
  • Thanksgiving Day: Thursday, November 22nd and Friday, November 23rd
  • Christmas Day: Tuesday, December 25th
  • New Year’s Day: Tuesday, January 1st